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Technical Support Analyst (Accounting) - Contour Software

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Job Detail

  • Location:
    Lahore, Punjab, Pakistan
  • Company:
    Contour Software
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Experienced Professional
  • Positions:
    1
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Date Posted:
    Mar 21, 2024
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Job Description

  • Effectively apply the knowledge to solve a range of problems.
  • Creation of development "bug” reports, working with development to ensure items are completed and properly tested.
  • Keeping customers informed of the status of open cases, providing next steps and anticipated resolution times.
  • Manage customer issues through effective troubleshooting, listening, problem-solving, positive action, information gathering and case escalation in a timely manner when appropriate.
  • Prioritize, balance, and multitask competing issues based on impact to the end user, customer urgency, length of outstanding issue and political sensitivity.
  • Promote and maintain high quality, professional, service-oriented company image with customers and internal staff.

Education/Experience

  • Bachelors Degree, preferably in a technical discipline. Accounting or Computer Science Majors are most preferred.
  • Possess basic knowledge and skill in a technical area such as desktop and network support and be able to hand to a network person
  • 3 to 5 years of experience in a similar role (customer application support).
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Excellent Communication. You know what to say and more importantly, how to say it.
  • Experience working varied hours
  • Service Minded. You deliver customer and partner support like you expect to receive it, with excellence
  • Understanding of Accounting fundamentals.
  • Great communication skills verbal and written- concise & clear.
  • Presentation skills- the ability to demonstrate product features.
  • Attention to detail. Problem-solving and ability to troubleshoot software processes.
  • Passion for leveraging technology.
  • Be comfortable asking and answering questions in a group setting.
  • Self-motivated and driven to succeed in their role
Key Skills and Competencies
  • Excellent Communication Skills.
  • Eager to learn.
  • Ability to work independently and as a team member.
  • Ability to work in a fast-paced environment.
  • Ownership of issues through resolution
Work Shift Timings:
  • 7 PM to 4 AM Pakistan Time
  • Willing to Work Weekends – If Required
  • Possibility of adding new resources to Weekend On Call Support – After Training/Completing Probation.

Benefits

  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

Skills Required

Company Overview

Contour Software

pConstellation Software Inc. is a leading provider of software and services to a select group of public and private sector markets. We acquire, manage and build industry-specific enterprise software businesses which provide specialized, mission-criti... Read More

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