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Quality Officer - Call Center - Abacus Consulting Technology

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Job Detail

  • Location:
    Lahore, Punjab, Pakistan
  • Company:
    Abacus Consulting Technology
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Experienced Professional
  • Positions:
    1
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Date Posted:
    Nov 14, 2023
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Job Description

  • Quality Spot checks to satisfy the client’s needs related to the QA
  • Assist the Operations Supervisor/Manager and Trainer in identifying the trends and areas of improvement
  • Assist and Coaching Call center Agent’s improve skill set and assist them in sustaining it.
  • Responsible for auditing agent communication with customers as per the guidelines provided
  • Check agent's Compliance to Process

 

Benefits

Benefits

Skills Required

Company Overview

Abacus Consulting Technology

For almost 30 years, Abacus has been offering cutting-edge business solutions helping organisations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered b... Read More

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