• To handle a wide range of customer's financial & non-financial transactions, while adhering to banks internal procedures, compliance & regulations to ensure high level of customer experience
• To enhance customer experience by providing quality service to customers diligently and efficiently within the bank's defined turnaround time (TAT)
• To perform and manage financial and non-financial transactions in line with the Branch Operations Manual, Customer Due Diligence (CDD) & Anti-Money Laundering (ANIL) / Combating Financing of Terrorism (CFT) Procedural Handbook and SBP's guidelines
• To manage all cash-related transactions including but not limited to cash deposits, cash payments, utility bills collections, home remittance transactions, etc. in line with the internal & external SOPs as defined by the bank/regulator
• To handle customers' requests related to Bankers' Cheque, call deposit receipts & Rupee Travellers' cheques, etc. adhering to the policies and procedures issued by the Bank from time to time
• To manage inward and outward clearing by performing thorough scrutiny of the instruments, keeping track of collection schedules, returning discrepant cheques, and preparing to check return memos following the set guidelines
• Perform transactions related to internal Hands transfer & General Ledger (GL) entries. Also manage other actions related to the checkbook, ATWI replenishment, etc_
• Mandatorily perform the day-end reconciliation on a daily basis of all the performed activities/ functions to ensure the completeness, accuracy, validity, and legitimacy of the processed transactions
• Coordinate and ensure reconciliation of entries with other branches within specified timelines_ Prepare periodic NILS reports for all relevant functions to report transactions of the branch.

Criteria for Hiring Universal Service Officer: 

Eligibility criteria will be based on but not limited to the below-mentioned areas/points:

• Minimum Graduation from HEC Recognized Universities.
• Candidates awaiting their final academic results and transcript/result card are not eligible to apply.
• Age should not exceed 26 years as of October 15, 2023.

Experience:

• Not essentially required however may be preferred.

Important Note:

• Please provide updated contact details such as an address, Cell Number, email address, etc. for future correspondence, and keep visiting your email inbox for further updates.
• Only short-listed candidates will be intimated through invitation letters for the written test. The onus lies with the candidates to check whether they have been shortlisted for the test in case of non-receipt of the invitation letter.
• Candidates with IT skills and diplomas from the Institute of Bankers of Pakistan (JAIBP) will be preferred.