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Team Lead - BPO - Abacus Consulting Technology

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Job Detail

  • Location:
    Lahore, Punjab, Pakistan
  • Company:
    Abacus Consulting Technology
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Experienced Professional
  • Positions:
    1
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Date Posted:
    Nov 14, 2023
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Job Description

  • Creating effective coordination with team members to keep them engaged & intact with team deliverables.
  • Interacting closely with team members to ensure maximum target completion and effective resource utilization.
  • Maintaining qualitative & quantitative targets by adhering to defined protocols.
  • On-call escalations handling for better customer experience.
  • Ensuring the daily, weekly, and monthly lead qualification targets accomplishment as assigned by the manager.
  • Pressure handling.
  • Proven ability to take strategic initiatives.
  • Advanced MS Excel and system handling skills.

Experience and Qualification:

  • Experience: 1-2 years of working in a Contact center in the capacity of Team Lead or Supervisor.
  • Minimum qualification: Bachelors or above.

Benefits

Skills Required

Company Overview

Abacus Consulting Technology

For almost 30 years, Abacus has been offering cutting-edge business solutions helping organisations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered b... Read More

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