Job Description

The Bank of Punjab is one of the fastest growing Banks in Pakistan with its profound existence of over 33 years. It operates through a network of 780+ real-time online branches and 700+ ATMs across the country. The Bank has established a strong foundation while offering premium banking services with major focus on unsurpassed value added services for its customers through advanced solutions.

In line with the Bank’s progression strategy, we invite applications from experienced, dedicated and performance-driven professionals for the following position(s) in our Cards Division (Strategy & Strategic Initiatives Group). The following job profiles offer excellent opportunity for the right candidates desirous of building a long term career in a dynamic organization:

Grade: VP/SVP

Location: Lahore

• Develop Acquiring Business Value Proposition.
• Cards Scheme Companies Management, Work closely with IT, Operations, CCG, RMG, DFRMU, DRU and other department will be involving in the acquiring setup or process for Acquiring
• Develop Product Program, Process Manuals, SLAs, collaterals, etc. for effective roll out of Acquiring business and ensuring smooth operation of business
• Manage P&L for Acquiring by analyzing the revenue and costs in details on a monthly basis to ensure that the assigned budget is met
• Working closely with Head of Cards, responsible for developing Acquiring value proposition including pricing and commercial terms and define the acquiring product strategy & roadmap
• Responsible for business target e.g. revenue, number of merchant, payment volume, etc.
• Responsible to setup and manage the Acquiring business distribution team
• Build scorecards and reporting mechanisms for acquiring products to understand merchant business portfolio and deriving insights through regular review and analyzing of reports and monitoring of product performance
• Develop relationship with card schemes (MasterCard / Visa / UnionPay / JCB/ PayPak, etc.)
• Develop innovative products & services that differentiate BOP from its competitors
• Write compelling business cases for new product development
• Constantly enhancing processes for better services of merchant team in handling new merchant on-boarding, merchant transactions, and merchant supports along with other related forms for merchants
• Gathering requirements from merchant enquiries and issues
• Handle customer complaints escalations and address and resolve them in an effective and quick manner
• Maintain an excellent knowledge of the Acquiring market including competitive analysis and ad hoc market research
• Monitoring chargeback and fraud volumes of merchant accounts and ensuring action plans are implemented in reducing risk from particular merchants
• Coordinate with Risk Management team on risk controls for Merchant Acquiring Business
• Coordinate with IT team during product enhancement in terms of acquiring host system and terminal applications
• Manage P&L for Acquiring Business to deliver targeted growth and attain revenue targets and costs
• Ensuring compliance of relevant regulatory requirements.
• Developing and motivating team and People management and mentoring of team members.

Eligibility Criteria:

Qualification: Minimum Bachelor’s Degree from HEC recognized University/ Foreign University. Preference shall be given to Master Degree holders.

Age: Up to 55 Years as of Dec. 26, 2023.

Experience: Minimum 9 years of Banking/Non-Banking experience with 3 years in similar function.

Important Note:

a) Only shortlisted candidates shall be called for interview. No TA/DA will be admissible.

b) The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s) thereof.

c) The Bank is an equal opportunity employer. Females, minorities and PWDs and Transgender are encouraged to apply.

d) The above position(s) carry market based competitive remuneration.

e) Individuals fulfilling the above mentioned criteria are encouraged to apply online through BOP career portal bop.rozee.pk latest by December 26, 2023.