We are looking for committed & passionate individuals who are willing to be a part of the banking service industry. If you have exceptional written & verbal communication skills, have a can-do attitude and the confidence to undertake a challenge, then this is the place for you!
Key Responsibilities:
1. Handle customer queries within the standard time, as defined by management
2. Highlight issues and queries faced during complaint resolution to their respective team supervisors/managers
3. Monitor & follow up with the concerned department who are responsible for resolving complaints and to close the same on complaint management & tracking system
Skills Required:
1. Customer focused
2. Good communication skills
3. Team player
4. Adherence to high customer service standards