IT Helpdesk Representative

IT Helpdesk Representative - Contour Software

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Job Detail

Location:

Karachi, Sindh, Pakistan
Company:

Contour Software
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

Experienced Professional
Positions:

1
Experience:

4 Year
Gender:

No Preference
Degree:

Masters
Date Posted:

Dec 05, 2023

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Job Description

Serving as the first point of contact for end-user support of computer systems/networks on a routine basis via IT Helpdesk.
Assists the IT team in designing and configuring the companys wired, wireless, and voice systems.
Manages daily activities of local network systems and performs diagnostics.
Responsible for installation, administration, and testing of operating systems, software, switches, cabling and other related network components/equipment under the guidance of the Team Lead in accordance with published standards.
Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.
Maintains records of work completed and in progress; and updates network documentation related to installations, upgrades, configurations, etc.
Manages network management programs and assists the Team Lead in preparing network status reports.
You must be able to prioritize remediation of issues in an environment with critical uptime requirements.
Responsible for users on/offboarding in strict compliance with the SOP defined.
Manages the inventory and hardware warranty issues.
Communicates with the onshore managers/teams, suppliers, and service providers as per requirement.
Responsible to provide end user support remotely or by going to their seats as per requirement.
Help end users in their seats relocation as per requirement.

Job Qualification & Requirements

Bachelors degree in Computer Science/IT or equivalent.
0–1-year experience in similar position.
Good oral and written communication skills.

Additional Requirements

Must have knowledge of the following:
- Networking protocols and standards.
- Active Directory, DNS, DHCP, WSUS, WDS
- Windows Operating Systems
- VPN and VPN tunnels
- Must have excellent troubleshooting skills.
Knowledge and experience with Linux OS.
Knowledge and experience with Mac OS.

The below certifications/training are highly desirable in addition to the above requirements:

CCNA certification in either Routing & Switching or security.
Microsoft Certified Professional in Server Infrastructure.

Nice to Have

Knowledge and experience with Firewalls.
Knowledge and experience with Network Monitoring Tools.

Shift Timings

Varied shift schedules may include day or evening hours.

Benefits

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment

Skills Required

Communication

Company Overview

Contour Software

pConstellation Software Inc. is a leading provider of software and services to a select group of public and private sector markets. We acquire, manage and build industry-specific enterprise software businesses which provide specialized, mission-criti... Read More

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IT Helpdesk Representative - Contour Software

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