Job Description

The Bank of Punjab is one of the fastest-growing Banks in Pakistan with a profound existence of over 33 years. It operates through a network of 780+ real-time online branches and 706+ ATMs across the country. The Bank has established a strong foundation while offering premium banking services with major focus on unsurpassed value-added services for its customers through advanced solutions.

In line with the Bank’s progression strategy, we invite applications from experienced, dedicated, and performance-driven professionals for the following position(s) in our Customer Division (Strategy & Strategic Initiatives Group). The following job profiles offer excellent opportunities for the right candidates desirous of building a long term career in a dynamic organization:

Grade: VP/SVP

Location: Lahore

Job Summary / Major Responsibilities

• Ensuring minimum required Service Levels are met as per standards set by the Management for inbound.
•  Ensuring management Sales target through the Tele sales team.
•  Ensuring Timely processing of all E-form through the Verification Unit.
•  Ensure quality of service, along with accuracy, provided to all BOP customers making contact.
•  Ensure compliance with SBP regulations, BOP policies, and SOPs as applicable and relevant.
•  Ensure staffing, premises management, logistics, and smooth working environment for his/her team.
•  Take steps to eradicate and avoid fraud incidents, errors, downtime, and all service hazards associated with Contact Center services.
• Maintain close coordination with relevant departments and stakeholders for smooth and effective running of the center.
• Ensure adequate training of one down and overall team.
• Manage the day to day performance of the Contact Centre Operations to deliver a best-in-class service, meeting or exceeding all KPIs and within budget.
• Responsible for development and administration to attain business goals with operational stability.

Eligibility Criteria

Qualification: Minimum Bachelor’s Degree from a recognized University/ Foreign University. Preference shall be given to Master Degree holders.

Age: Up to 55 Years as of October 05, 2023.

Experience: Minimum 09 Years of Banking/Non-Banking experience.

Important Note:

a) Only shortlisted candidates shall be called for interview. No TA/DA will be admissible.

b) The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s) thereof.

c) The Bank is an equal-opportunity employer. Females, minorities and PWDs and Transgender are encouraged to apply.

d) The above position(s) carry market-based competitive remuneration.