Customer Service Excellence: Provide exceptional customer service to students, faculty, and visitors.
Information Management: Maintain accurate and current knowledge of university programs and policies.
Registration Support: Assist students with the registration process and ensure compliance with requirements.
Conflict Resolution: Skillfully handle conflicts and find effective solutions.
Communication Skills: Respond promptly and professionally to phone calls and emails.
Appointment Management: Efficiently schedule and coordinate appointments with students and staff.
Record Keeping: Maintain organized and confidential records of student interactions.
Payment Processing: Handle student fee payments accurately and according to procedures.
Orientation Facilitation: Conduct campus orientation sessions for new students.
Collaboration: Work collaboratively with other university departments to enhance overall student support services.