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Data Compliance Associate - Contour Software

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Job Detail

  • Location:
    Karachi, Sindh, Pakistan
  • Company:
    Contour Software
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Experienced Professional
  • Positions:
    1
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Date Posted:
    Feb 22, 2024
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Job Description

  • Work with MLS and other Data vendors to facilitate the onboarding and offboarding of data.
  • Maintain updated lists of clients and vendors using internal CRMs throughout the supported business units.
  • Keep accurate and detailed case notes of all interactions with customers & vendors.
  • Identify and escalate potential issues with recommendations to upper management.
  • Access shared mailbox, multiple CRM's, Microsoft SharePoint, and remote machines in facilitating the onboarding & offboarding processes.
  • Analyze monthly financial reports and compare them to expected numbers.
  • Reconcile routine variances between expected and actual numbers using previous months' variances.
  • Escalate large variances for further review.
  • Compile client reports for billing analysis.
  • Compare client reports to MLS reports and identify variances for further review.

Key Skills and Competencies :
  • Good Microsoft Office skills, particularly Excel, Outlook and SharePoint.
  • Previous experience of email-based customer service is desired.
  • Excellent communication skills, particularly over email, with the ability to explain issues clearly and simply.
  • An ability to build a rapport with vendors through email communication.
  • Logical and analytical, with a methodical approach to problem-solving.
  • Solution-focused, with ability to prioritize.
  • Accurate, with high attention to detail.
  • Good team player, yet willing to take personal responsibility for issues.
  • Self-motivated, resourceful and keen to learn and share knowledge.
  • Able to remain calm under pressure and problem-solve accordingly.
Work Shift Timings :
8 AM to 5 PM Central Standard Time (7 PM to 4 AM Pakistan Standard Time)

Benefits

  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

Skills Required

Company Overview

Contour Software

pConstellation Software Inc. is a leading provider of software and services to a select group of public and private sector markets. We acquire, manage and build industry-specific enterprise software businesses which provide specialized, mission-criti... Read More

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