Customer Success Specialist

Customer Success Specialist - Voice Program - ibex

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Job Detail

Location:

Karachi, Sindh, Pakistan
Company:

ibex
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

Experienced Professional
Positions:

2
Experience:

4 Year
Gender:

No Preference
Degree:

Bachelors
Date Posted:

Apr 19, 2024

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Job Description

Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
Assist customers with their items purchased through ecommerce website
Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
Providing alternatives to products/items, which are not available on the ecommerce website
Follow standard processes and procedures when it comes to providing the resolution
Staying up to date with latest updates on system information, process changes and future updates

Job Specifications

O Levels/Intermediate or above
Excellent Written and Verbal English communication
Proficiency with MS Office (Particularly MS Excel and MS Word)

Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills.
You have empathy and can place yourself into the shoes of the people you interact with.
You have a sense of humor, and know when it\\\'s appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent.
You are able to take your thoughts and put them together in an easy to understand language.
You\\\'re able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:

Critical Thinking
Time Management
Specialist Focus
Organizing
Priority Setting
Problem-Solving
Professional Composure

What You Can Expect After Applying?

Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you on the provided contact number for initial screening.

Benefits

`Benefits

Skills Required

Communication

Company Overview

ibex

Karachi, Sindh, Pakistan

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a... Read More

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