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Customer Success Specialist - Voice Program - ibex

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Job Detail

  • Location:
    Karachi, Sindh, Pakistan
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Experienced Professional
  • Positions:
    2
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Date Posted:
    Feb 19, 2024

Job Description

  • Deliver a class-apart customer experience as measured by performance objectives and in accordance with the core values of our client.
  • Assist customers with their items purchased through the e-commerce website.
  • Convey interest in each customer through their words with courtesy, attention, a friendly and caring image.
  • Providing alternatives to products/items, which are not available on the e-commerce website.
  • Follow standard processes and procedures when it comes to providing the resolution.
  • Staying up to date with the latest updates on system information, process changes, and future updates.
  • Must be able to overcome objections and handle customer pushbacks.

Why should you join us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You have a sense of humor, and know when it\'s appropriate to use it! You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You\'re able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:

  • Critical Thinking
  • Time Management
  • Specialist Focus
  • Organizing
  • Priority Setting
  • Problem Solving
  • Professional Composure

Benefits

  • Medical Insurance & OPD
  • Provident Fund
  • Leave Encashment
  • Annual leaves
  • On job training
  • Two days off in a week
  • Ergonomic furniture and infrastructure.
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility

Skills Required

Company Overview

Karachi, Sindh, Pakistan

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a... Read More

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