Job Duties & Responsibilities:
1. Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
2. Respond to customer inquiries and issues in a timely and efficient manner
3. Troubleshoot and resolve technical issues with the services.
4. Escalate complex issues to the appropriate department or team member for further assistance
5. Document and track customer interactions and issues as per company policies
6. Gather customer feedback and provide suggestions for improvements to products and services
7. Participate in ongoing training and development to stay informed about new products and services
8. Collaborate with other departments within the company to ensure a seamless customer experience
9. Meet and exceed customer satisfaction metrics and goals
Required Skills:
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