A bank customer service representative is someone whose role is to provide information regarding the bank’s products and services to its customers. He/she is responsible for communicating with clients and assisting them, in person and over the phone, in financial transactions, service and meeting set-ups, and other tasks in response to the client's needs.

Job Requirements: 

• Provide splendid customer services to customers in a friendly and courteous manner at all times
• Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly 
• Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
• Provide information to customers on their account status and account balances
• Open new bank accounts according to laid down rules and guidelines
• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
• Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
• Ensure that customers’ confidential information is properly protected and only used for official purposes
• Promote Team Work and prove to be an effective participant of the TEAM.
• Responsible for CIF amendment and Dormant activation.

Minimum Qualifications: 

• Graduate in business related field (Masters or MBA will be preferable)  

Minimum Experience: 

• 2-3 years’ relevant experience  

Job Specific Skills: 

• Effective listening skills are demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made 
• Strong communication skills characterized by excellent writing and speaking skills 
• He/she must also have excellent negotiation skills and be able to influence people 
• He/she must possess excellent multi-tasking skills and be able to function under pressure 
• Ability to use the computer efficiently and also learn how to use new software 

Behavioral Skills:  

• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times 
• Have a keen eye for detail and follow instructions to the letter
• A Team player, with good time management skills. 
• Self-driven with the ability to work under pressure.