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Customer Care Officer - AffinityVibez Pvt Ltd |

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Job Detail

  • Location:
    Lahore, Punjab, Pakistan
  • Company:
    AffinityVibez Pvt Ltd |
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Experienced Professional
  • Positions:
    1
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Date Posted:
    Oct 17, 2023
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Job Description

Job Duties & Responsibilities:

  • Provide excellent customer service and technical support to clients and customers via phone, email, and live chat.
  • Respond to customer inquiries and issues in a timely and efficient manner.
  • Troubleshoot and resolve technical issues with the services.
  • Escalate complex issues to the appropriate department or team member for further assistance.
  • Document and track customer interactions and issues as per company policies.
  • Gather customer feedback and provide suggestions for improvements to products and services.
  • Participate in ongoing training and development to stay informed about new products and services.
  • Collaborate with other departments within the company to ensure a seamless customer experience.
  • Meet and exceed customer satisfaction metrics and goals.

Required Skills:

  • Strong customer service and technical support skills.
  • Excellent English communication and problem-solving skills.
  • Strong ability to multitask and prioritize.
  • Experience with SAP and other software like CRM is a plus.
  • Ability to work effectively in a team-oriented environment.

 

Benefits

  • Salary (As per the Interview).
  • EOBI.
  • Monthly Performance-based Bonus.
  • Appreciation-based Lunch/Dinner/Trips.
  • Bi-Annual Increments.
  • Performance-based Increments on Salary.

Skills Required

Company Overview

AffinityVibez Pvt Ltd |

AffinityVibez prides in connecting businesses, ideas, and people for greater impact. Read More

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