1. Identify customer use-cases and efficiently translate them into business benefits and NEWSTAR software requirements that are accurate, thorough, logical, and easy to follow by Professional Services, Customer Care, Programmers, and QA.
2. Lead the customer through escalated investigations, to distinguish the underlying business needs from what a specific user asked for.
3. Is engaging in video communications, where customers and colleagues feel they've been heard and are being led by a homebuilding industry expert.
4. Process large volumes of NEWSTAR requests in a timely manner, without losing quality.
5. Work with Quality Assurance to ensure enough coverage of test cases, author test executions as required, and coordinate with Program Managers to ensure appropriate amount of work is delivered into the QA pipeline.
6. Support the creation of public release notes for clarity, accuracy, and polish.
7. Demonstrate deep caring about user experiences. This includes proactive continuous learning of what customers are trying to achieve, and discerning how to best affect our products given the combined needs of software stability, customer needs, efficient support, and keeping the product relevant amidst an evolving industry.
Qualifications:
1. Experience in homebuilder scheduling, purchasing, and warranty.
2. Expert-level English written and presentation communication skills with polished customer-friendly language.
3. University Bachelor's degree or greater. CBAP designation and knowledge of the BABOK Guide is an asset.
4. Contagious passion for software and their related business processes.
5. Ability to organize thoughts, setup data, and pull together formal presentations to showcase new deliveries.
6. Understanding of software implementation strategies, IT business controls, and software delivery artifacts such as wireframes, proof of concepts, high level workflows, etc.
7. Careful attention to detail, with diligence in transparent record-keeping within the books of record.
pConstellation Software Inc. is a leading provider of software and services to a select group of public and private sector markets. We acquire, manage and build industry-specific enterprise software businesses which provide specialized, mission-criti... Read More
