Application Support Analyst (L3)

Application Support Analyst (L3) - Contour Software

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Job Detail

Location:

Lahore, Punjab, Pakistan
Company:

Contour Software
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

Experienced Professional
Positions:

1
Experience:

3 Year
Gender:

No Preference
Degree:

Bachelors
Date Posted:

Mar 26, 2024

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Job Description

Be a point of contact for top tier, white glove technical support on RED's Website, API, data syndication, mobile applications, and CRM products
Provide clear, concise, professional verbal and written communication skills to assist in troubleshooting client issues
Website front end development of client websites
Query and update large data sets over several different SQL servers and DBs
Troubleshoot and resolve user issues using frontend and backend developer skill sets
Use SQL scripting to run client exports/report activities
Assist enterprise clients with issues, work with Dev and QA team to achieve quick and accurate resolutions
Log all incidents and engineering escalations into online ticketing systems – Team Support.
Check server process event logs for errors or warnings that might be affecting frontend or backend functionality
Development and maintenance of product documentation for client-facing knowledgebase

In the role you will need at least:

Bachelor's Degree, preferably in a technical discipline, Computer Science Majors preferred.
2+ years using Web-based developer tools
2+ years using MS-SQL and relational DB systems
Knowledge of MS-SQL, HTML5, CSS3, JavaScript, jQuery, XML languages
Strong critical thinking and time management skills
Multitasker, follow exacting processes and procedures, and take direction positively
3+ years of customer facing communication skills to promote a positive interactive exchange
Ability to work in a fast-paced environment and quickly adapt to process changes

Preferred:

Exposure to US Real Estate market, Ticketing Systems, or CRM would fast-track your progress
Experience with Microsoft SQL Server Management Studio
Understanding of Agile programming methodology and online Kanban tools such as JIRA
Knowledge of JSON, C#, API, and .NET Framework
Visual Studio exposure
Utilizing VPN to access different networks
Webinar leadership. Organize and lead web-based meetings

Work Shift:

8 AM to 5 PM Central Standard Time zone (6 PM to 3 AM Pakistan Standard Time)

Benefits

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment

Skills Required

Communication

Company Overview

Contour Software

pConstellation Software Inc. is a leading provider of software and services to a select group of public and private sector markets. We acquire, manage and build industry-specific enterprise software businesses which provide specialized, mission-criti... Read More

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