Application Support Analyst (L1)

Application Support Analyst (L1) - Contour Software

Job is expired

Job Detail

Location:

Karachi, Sindh, Pakistan
Company:

Contour Software
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

Experienced Professional
Experience:

4 Year
Gender:

No Preference
Degree:

Bachelors
Date Posted:

Jan 02, 2024

Email to Friend Add to Favourite Report Abuse

Job Description

Keeping customers informed of the status of open cases, providing next steps and anticipated resolution times.
Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate.
Monitor incidents, prioritize and respond as appropriate.
Trouble shoot tickets for level 1 support.
Customer facing via email and phone with an ability to identify and able to walkthrough trouble shooting steps.
Constantly gather product knowledge to enhance support experience and share with team.
Ensure ongoing customer satisfaction through timely response and resolution.
Complete training sessions, videos, knowledge base, to stay up to date on the latest technologies and methods.
Prioritize, balance, multitask competing issues based on impact to end user, customer urgency, length of outstanding issue and political sensitivity.
Promote and maintain high quality, professional, service-oriented company image with customers and internal staff.
Maintaining remote access/support documents and customer records accurately.

Education/Experience

Bachelor's Degree, preferably in a technical discipline. Computer Science Majors most preferred.
Possess basic knowledge and skill in a technical area such as support
3 to 5 years of experience in a similar role (customer application support).
Willing to go the extra mile with a strong work ethic; self-directed and resourceful
Excellent Communication. You know what to say and more importantly, how to say it.
Experience working varied hours
Service Minded. You deliver customer and partner support like you expect to receive it, with excellence

Key Skills and Competencies

Excellent Communication Skills.
Eager to learn.
Ability to work independently and as a team member.
Ability to work in a fast-paced environment.
Ownership of issues through resolution

Work Shift Timings:

7 AM to 4 PM GMT, 12 PM – 9 PM Pakistan Time
Willing to Work Weekends – If Required

Benefits

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment

Skills Required

Communication

Company Overview

Contour Software

pConstellation Software Inc. is a leading provider of software and services to a select group of public and private sector markets. We acquire, manage and build industry-specific enterprise software businesses which provide specialized, mission-criti... Read More

Job Detail

Find a job you like.

Application Support Analyst (L1) - Contour Software

Job Detail

Job Description

Benefits

Skills Required

Company Overview

Google Map

Quick Links

Jobs By Functional Area

Jobs By Industry

Contact Us