Customer Support Representative

Customer Support Representative - iCrowdNewswire

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Job Detail

Location:

Islamabad, Islamabad - Federal Capital Area, Pakistan
Company:

iCrowdNewswire
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

Entry Level
Positions:

1
Experience:

2 Year
Gender:

No Preference
Degree:

Bachelors
Date Posted:

Jun 05, 2023

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Job Description

The ideal candidate enjoys interacting with others and proactively resolving problems. You will be in charge of providing customer service and assisting customers with their concerns.

Job Responsibilities:

Communicate with customers via Chats
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicating and coordinating with the Team Lead and colleagues as necessary.
Timely completion of assignments given by the Team Lead.
Follow standard processes and procedures when it comes to providing the solution.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Identify customers’ needs to achieve satisfaction.
Ensure customer satisfaction and provide professional customer support.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Must be disciplined and aware of work ethics.

Requirements:

At least 6 months - 1 year of chat support experience.
Excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Customer orientation and ability to adapt/respond to different types of characters
Must be a team player

Benefits

Skills Required

Company Overview

iCrowdNewswire

Lahore, Punjab, Pakistan

iCrowdNewswire specializes in Press Release Distribution with our exclusive ad-driven marketing feat Read More

Job Detail

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Customer Support Representative - iCrowdNewswire

Job Detail

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