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Customer Support Officer - AffinityVibez Pvt Ltd |

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Job Detail

  • Location:
    Lahore, Punjab, Pakistan
  • Company:
    AffinityVibez Pvt Ltd |
  • Type:
    Full Time/Permanent
  • Shift:
    Second Shift (Afternoon)
  • Career Level:
    Experienced Professional
  • Positions:
    20
  • Experience:
    3 Year
  • Gender:
    Male
  • Degree:
    Masters
  • Date Posted:
    Oct 05, 2023
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Job Description

  1. Provide excellent customer service and technical support to clients and customers via phone, email, and live chat.
  2. Respond to customer inquiries and issues in a timely and efficient manner.
  3. Troubleshoot and resolve technical issues with the services.
  4. Escalate complex issues to the appropriate department or team member for further assistance.
  5. Document and track customer interactions and issues as per company policies.
  6. Gather customer feedback and provide suggestions for improvements to products and services.
  7. Participate in ongoing training and development to stay informed about new products and services.
  8. Collaborate with other departments within the company to ensure a seamless customer experience.
  9. Meet and exceed customer satisfaction metrics and goals.

Required Skills:

  • Strong customer service and technical support skills.
  • Excellent English communication and problem-solving skills.
  • Strong ability to multitask and prioritize.
  • Experience with SAP and other software like CRM is a plus.
  • Ability to work effectively in a team-oriented environmen

Benefits

  • Salary (As per the Interview).
  • EOBI.
  • Monthly Performance-based Bonus.
  • Appreciation based Lunch/Dinner/Trips.
  • Bi-Annual Increments + Performance-based Increments on Salary.

Skills Required

Company Overview

AffinityVibez Pvt Ltd |

AffinityVibez prides in connecting businesses, ideas, and people for greater impact. Read More

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